You’ve Got Questions? We Got Answers
What are the benefits of using Missing Skincare?
We help you save money, save time, and build a routine that’s truly right for you. Our honest recommendations focus on what you need—nothing extra—making your skincare simple, sustainable, and effective. We’re proud to be recognized for our ethical, sustainable practices.
How is Missing Skincare different from ChatGPT?
Our system is laser-focused on skincare, designed and reviewed by a licensed esthetician with years of experience. Unlike general chatbots, we ask the right questions for your skin and combine automation with real-world expertise—so your routine is honest, practical, and safe.
Do you sell skincare products or receive commissions?
No. We do not sell skincare products or receive commissions from any purchases. Our only goal is to recommend what works best for you, with no financial interest in your buying decisions.
Are your recommendations sponsored by any brands?
No. Our recommendations are completely independent. We do not accept sponsorships, commissions, or incentives from brands. Your results are always based on what’s truly best for you.
What happens to the information I share in the quiz?
The information you provide is used solely to create your personalized routine. Your data is kept private and secure—we never sell personal information or share it without your consent.
How do I buy the skincare products you recommend?
You are free to purchase recommended products wherever you prefer. If you upgrade for expert guidance, we provide convenient links to shop for each suggested product—but these links are never affiliated, and we receive no commission.
What is your return policy if I upgrade to expert guidance?
If you’re not satisfied with your expert guidance, just contact us at [email protected] within 30 days of payment and we’ll refund your fee for that service. If you purchase skincare products through our recommendations, those purchases are made through third-party stores or brands; any returns or refunds for those products must be processed directly with the retailer where you made the purchase.
Is Missing Skincare available internationally?
Yes! Anyone age 15 or older can use Missing Skincare from anywhere in the world.