Privacy Policy

Effective Date: July 18th 2025

Introduction
Scope of This Policy
Information We Collect
How We Use Your Information
Legal Bases for Processing (GDPR)
Disclosure of Your Information
Your Rights Under Applicable Laws
Data Retention
Data Security
International Data Transfers
Children’s Privacy
Cookie Policy
Future Use of Data
Changes to This Privacy Policy
Contact Information

1. Introduction

Missing Space LLC, doing business as Missing Skincare (“Missing Skincare,” “we,” “us,” or “our”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the California Consumer Privacy Act (“CCPA”), the General Data Protection Regulation (“GDPR”), and other applicable privacy laws.

By using our website at https://www.missingskincare.com (“Site”), or by accessing any of our products or services (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to all information collected through our Site and Services. It does not apply to information collected by third-party websites or services that may be linked from our Site.

3. Information We Collect

We may collect and process the following categories of personal information:

Identifiers: Name, email address, phone number, account credentials.
Demographic Information: Age (must be 15 or older), pronoun.
Skincare Preferences: Skin concerns, skin goals, product preferences, price ranges, current products used, shopping behavior, budget, preferred retailers.
Payment Information: When you purchase expert services, payment information is collected and processed by Stripe.
Technical Data: IP address, browser type, device type, operating system, referring URLs, and other diagnostic data.
Usage Data: Details about your interactions with our Site and Services, including responses to quizzes/forms and recommendations provided.
Communications Data: Records of correspondence with us.

We do not knowingly collect or process sensitive personal information or data relating to medical histories.

4. How We Use Your Information

We use your information for the following purposes:

To provide automated skincare routine recommendations and expert consultation services;
To create, manage, and maintain your online account;
To process payments for paid Services;
To communicate with you regarding your account or our Services;
To improve our Site, products, and Services;
To comply with legal obligations and enforce our terms of use;
For internal analytics and business strategy purposes;
For any other purpose disclosed to you at the time we collect your information or with your consent.

5. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (“EEA”), we process your personal information under the following legal bases:

Performance of a Contract: To provide you with requested Services;
Consent: When you give us permission (e.g., newsletter sign-up);
Legal Obligations: To comply with laws or respond to lawful requests;
Legitimate Interests: For business operations such as analytics (unless overridden by your interests).

6. Disclosure of Your Information

We do not sell your personal information. We may share your information as follows:

Service Providers: With vendors who provide payment processing (e.g., Stripe), IT support, data hosting, analytics, or other operational services. These providers are contractually required to protect your information.
Legal Compliance: To comply with legal obligations or respond to lawful requests by public authorities.
Business Transfers: In connection with a merger, acquisition, asset sale, or similar corporate event.
With Your Consent: As otherwise permitted by you.

We do not share your personal information with third parties for their direct marketing purposes.

7. Your Rights Under Applicable Laws

A. Rights Under the CCPA (California Residents)

If you are a California resident, subject to certain exceptions, you have the right to:

Request Access: Know what personal information we collect about you;
Request Deletion: Request deletion of your personal information;
Non-Discrimination: Not be discriminated against for exercising these rights;
Opt-Out of Sale/Sharing: We do not sell personal information; if this changes in the future you will be notified.

To exercise these rights, please contact us at [email protected].

B. Rights Under the GDPR (EEA Residents)

If you are located in the EEA, you have the following rights:

Right to Access: Obtain a copy of your personal data;
Right to Rectification: Correct inaccurate or incomplete data;
Right to Erasure: Request deletion of your data under certain circumstances;
Right to Restriction: Restrict processing where appropriate;
Right to Object: Object to data processing based on legitimate interests;
Right to Data Portability: Receive your data in a portable format;
Right to Withdraw Consent: Where processing is based on consent.

To exercise these rights or lodge a complaint with a supervisory authority, contact us at [email protected].

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

9. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee its absolute security.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your jurisdiction (including the United States), which may have different data protection laws than your home country. By using our Site and Services, you consent to such transfers.

11. Children’s Privacy

Our Site is not intended for children under the age of 15. We do not knowingly collect personal information from children under 15 years old. If we become aware that we have inadvertently collected such data, we will delete it promptly.

12. Cookie Policy

At present, Missing Skincare does not use cookies or similar tracking technologies on our Site for analytics or advertising purposes.

In the future, we may utilize cookies or similar technologies to enhance user experience, analyze site usage, or support marketing efforts (for example: Google Analytics, Facebook Pixel). If such technologies are implemented:

You will be notified via a prominent banner or pop-up when you visit our Site.
You will have the option to accept or decline non-essential cookies in accordance with applicable law.
Detailed information about types of cookies used (e.g., essential cookies for site function, performance cookies for analytics) will be provided at that time.
You can manage cookie preferences through your browser settings at any time.

For further questions about our use of cookies now or in the future, please contact [email protected].

13. Future Use of Data

Currently, we do not use or sell user data for any external analytics or market research purposes beyond providing our core services. If we consider using anonymized and aggregated user data for broader analytics or market research in the future (for example: industry insights), users will be notified in advance and provided choices consistent with applicable legal requirements. No personally identifiable information will ever be used for such purposes without explicit notice and consent where required by law.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post any changes on this page with a new effective date. We encourage you to review this Policy periodically.

15. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Missing Space LLC (dba Missing Skincare)
3400 Cottage Way, Ste G2 #30650
Sacramento, CA 95825
Email: [email protected]